Interview Transcript

An individual assignment interviewing 1 participant.

Interviewer (Sherwin):
Hello and thank you for taking the time to sit down with me for this interview today. As fellow students at NJIT, we both interact with the Highlander Pipeline in various capacities, whether it’s for checking our academic schedules, registering for classes, or a multitude of other tasks that touch nearly every aspect of our student lives. Today, I am interested in diving into your personal experiences with the Highlander Pipeline. We will explore how it fits into your daily routine, the features you find most beneficial, any challenges you might have faced while using it, and any improvements you believe could enhance its utility. Your insights are valuable as they shed light on how the Highlander Pipeline serves our community and how it might evolve to meet our needs better. Remember, there are no right or wrong answers, we just want your honest opinion. Before we proceed, do you consent to this interview being recorded for research purposes?

Respondent (Respondent (Karim)): I consent.

Interviewer (Sherwin): Again, thank you for sharing your thoughts with me. Let’s get started with our interview. Okay. All right. So first are the introductory questions. Could you briefly introduce yourself?

Respondent (Karim): Alright, my name is Respondent (Karim) Salem. I'm right now a student at NJIT. Obviously. I right now study computer science. I'm currently in my senior year. I plan on graduating over the summer. Um yeah.

Interviewer (Sherwin): what's your age?

Respondent (Karim): I'm currently 21 years old

Interviewer (Sherwin): And your ethnicity?

Respondent (Karim): Egyptian. Um, I guess, would be technically white North African

Interviewer (Sherwin): And you're gender?

Respondent (Karim): Male

Interviewer (Sherwin): Okay. So, how often do you use the Highlander pipeline?

Respondent (Karim): Um, quite often during the beginning of the semester when I'm trying to schedule classes trying to find where my or remember where my classes are, okay. Because there's no real way to find out any individual class. Uh, it's location without going onto Highlander Hub and finding it. So the first week quite often. Then less and less often, unless for reasons of trying to get, uh, what's it called? My academic transcript, Degreeworks, trying to find uh what classes I need to take next semester. Which is towards when registration opens up again, or when you're registering for a summer or winter session. Um but other than that, it's primarily during the beginning where I really look it up and start looking at Highlander.

Interviewer (Sherwin): How would you describe your typical use of Technology in your academic life?

Respondent (Karim): Um, use of technology generally?

Interviewer (Sherwin): Yeah, like how much do you depend on technology on your daily life with academics?

Respondent (Karim): considering that I'm a CS major, everything. It is exactly what I study. I need to be up to date on the latest stuff, I need to be able to look up whatever I need at any given moment. Um, access to like internet technology, and being able to submit my work, very important, simply put–for my classes with or without CS

Interviewer (Sherwin): Okay. So on top of your head, can you tell me what do you like about the pipeline?

Respondent (Karim): I guess recently it got a little more organized. It's like they always give a few updates after every so often. Just adjusting to the new update becomes daunting but the way they have it set up now, the organization I like it a lot. Um, just how things are set up, simply put.

Interviewer (Sherwin): What do you dislike about it?

Respondent (Karim): Unless you know where you're going, you have no idea how to use the app. Like, half the time, especially during my freshman year, I needed someone to explain to me how to get to certain things, how to find certain information. I'm only like comfortable in my senior year. And that's after like trial after trial after error. And I don't really use pipeline at all like, besides my classes. Because the rest, I'm just not familiar with. No one ever told me or taught me anything and it's very hard to figure out on your own. Like, like it's not very straightforward. You have to kind of guess and read and like, oh I remember that someone said, Degreeworks is here, let me click it and you're kind of half expecting it to be wrong.

Interviewer (Sherwin): Okay, so now we're gonna log into your Highlander. And I'm going to ask you questions about the navigation and usability. Okay.

Respondent (Karim): I also hate the duo thing, but whatever.

Interviewer (Sherwin): I was gonna ask you about that.

Respondent (Karim):Hmm, I am logged in.

Interviewer (Sherwin): All right, so what devices do you use to access the Highlander pipeline? (1)

Respondent (Karim): Mostly my phone or laptop, Depends on where I'm at.

Interviewer (Sherwin): Phone or laptop?

Respondent (Karim): Phone or laptop. Yeah. Uh, what's it called, to access Highlander. I mean like if I'm walking to class, I can't pull up my laptop so that's probably when I use my phone. But if I really want to like see what classes, I need get done, or if it's going to take a little longer, I'll probably use my laptop. For quick access, I’ll use my phone. If I am walking to class and I can't remember where it was. I'll use my phone.

Interviewer (Sherwin): Okay, so do you like using it on your phone?

Respondent (Karim): But it kind of is a hassle. Kind of does feel like I'm clicking 100 buttons that I need to memorize.

Interviewer (Sherwin): Okay, so the responsive layout is not that good because it's more difficult on the phone?

Respondent (Karim): It’s–What do you mean by responsive layout responsive?

Interviewer (Sherwin): Okay, so you know, how you have it open here, right? On your phone, Everything's gonna like, kind of squish

Respondent (Karim): Oh yeah. Yeah. That definitely does play a factor. It's like I have to I have to scroll search a little bit. I have to be careful in what I click especially if I'm–like mind you, I'm usually doing this while walking to class so it's like I have to be quick but be careful at the same time. So like adjusting the way, I see everything.

Interviewer (Sherwin): So what is your initial emotion upon seeing the screen? (2) Like what do you like, what is it that you–What’s the first thing that pops in your head; Like do you feel stressed? Do you feel happy? Do you feel like you know where to go?

Respondent (Karim): Um, I guess maybe a little motivated. And it's, it's looking at this doesn't make me feel stressed because it doesn't have, um–Looking at my transcript makes me stressed. But looking at, this doesn't make me feel stressed. It's usually just a bunch of information. And I know that half of it is not very useful to me. Yeah.

Interviewer (Sherwin): Okay. So you feel motivated because you know where to go, like, right when you see it?

Respondent (Karim): no, I feel motivated because like, all right, I'm in a school, a technology school. I need to, uh, like I'm here, I'm probably here to try and like, I know, if I'm probably, either scheduling, a meeting with my advisor or looking at my classes, so it's something productive, and it's very quick. Um, relatively. Besides the 100 button clicking, it's relatively quick it's not going to take three hours to get it, but it does take some time. Um but other than that I just don't use half this stuff, it's just a bunch of things I ignore. I don't really feel one strongly about one thing or another.

Interviewer (Sherwin): Okay. Do you use the bookmark feature?

Respondent (Karim): I don't know where you're talking about.

Interviewer (Sherwin): Yeah, okay. Um, rate your experience navigating the NJIT pipeline from 1 to 10. (3)

Respondent (Karim): Maybe a three. Again, like it's easy because now I know what titles to look for. But every time they do an update, it's now, all right, now I need a moment to adjust. But for a freshman or someone who has no idea what to look for, it is really trial and error and trying to remember what outcome, got him what he needed. So I'd say three.

Interviewer (Sherwin): Okay. So what are some tasks you go to the pipeline to accomplish? (4) I know you like told me this before but just list like at least three things like what you mostly frequently use.

Respondent (Karim): So one I'll go to Banner registration. Two. I'd go to navigate to to uh, what's it called to schedule meetings with my advisor (Navigate). And three–Oh, and transcript request or Enrollment certification, I forgot which ones which, but just like, if I need paperwork and to show that I'm still in school, I'm still in college. That's the third thing. And occasionally bursar right now, you said, three bursar was also another one like in the beginning of the semester, seeing a financial aid hit.

Interviewer (Sherwin): Okay, so the website is organized in white boxes. So when you open the site how do you find most frequent tasks like? (4a) Does it stress you out? Like to just look for it because everything looks the same.

Respondent (Karim): Uh like I said, I kind of like the way they kind of adjusted it. So now if I want anything with registration I remember it was Banner something. So it's under the banner section. But under it sometimes I will mess up and look at the wrong section. Um, or like, if I'm in a student Administration, I forget like, which one was for, uh, for my advisor. So sometimes I'll click on a handshake by mistake because I know that has to do with career development.

Interviewer (Sherwin): So from what you've told me so far, about the navigation, how do you feel about the process of finding that task? (4b)

Respondent (Karim): A little annoying. I guess that's kind of why I memorize it as much as I can. I don't want to go to Highlander up. It's tedious. It's annoying. So, I just avoid it. So, I whatever I need, I try and do it quickly.

Interviewer (Sherwin): Okay. So, how do you feel about how long it takes you to find what you're looking for? (4c)

Respondent (Karim): If I know I have to look it up. I know my initial reaction is annoyed. It's not as easy as like looking something up on Google. It takes like a couple steps in a series of pages that you have to go through. Like um, just to get to um, what's it called? Your transcript or like, figuring out what classes you registered for you.. sign in, then you click registration, then you click on which year then you have to adjust the year and you have to scroll and then you have to click on the individual class. Then you have to try and find your class, then you have to select. Instructor's time, then find what class it is and it's usually in the middle of a bunch of text. So it's hard. You have to actually–Excuse me–to actually look for it. So it's annoying.

Interviewer (Sherwin): All right, so can you discuss any challenges or frustrations, you've encountered using the pipeline? And how did you overcome these obstacles? (5)

Respondent (Karim): Like I said, for the first one, it was It was annoying to try and find, um, What I needed. It's annoying if I don't know what section, it's under. Like it's one thing if it's like I know where it is. But then it's under layers and layers of like steps. Like, like if I had to list out the steps for, for finding, what class it would be like in double digits, or I would be like higher up, okay. By now, if I don't know what exactly to look for. I just have an idea of what I want to see. Let's say I wanted to talk with my advisor or schedule a meeting. I would have no idea. It would be Navigate, because navigate doesn't pop out to me, as talk to your advisor or schedule a meeting. That's not very obvious, it's not very intuitive. Or let's say I wanted to try and uh print out a temporary transcript. Transfer requests, and enrollment certification are two very different things which usually I believe it's enrollment certification. Um, that's what I need. So it's like, I don't know that sometimes each section are very similar that, it's a hard time figuring out which one’s which. So one of the two things is not knowing where things are and the layer of steps. And how do I overcome them.. One: So in the very beginning it would be depending on my higher classmates. So I remember like one of my friends who was a senior when I was a freshman He will tell me where everything is. He taught me everything. He like would help me register for classes. And he will do this. So often at one point. I just memorize these steps and that's another way of doing it. You figure out once you're trying to memorize the steps, So next time you have to go for it. You uh, you're not lost, which is also an issue with like you're used to your laptop, then you have to switch to your phone. It's a very different experience. So memorizing, where the buttons are becomes a little more difficult. Now, you have to kind of memorize, the kind of names and whatnot. They were used okay. Just a little annoying, I guess.

Interviewer (Sherwin): A little Annoying. Um, before I continue, I did want to say that you're freely you can freely talk about Like, extending your answers. Like even if it's repetitive, it doesn't matter because that's what you're being honest, about your opinion.

Respondent (Karim): All right.

Interviewer (Sherwin): All right. So now I'm going to ask you questions about the organization. Of overall, the pipelines. So are you aware of the organization and bookmark feature for moving around the white boxes? (6)

Respondent (Karim): I did not know that was an option. I noticed the bookmark thing but I just never decide to click on them

Interviewer (Sherwin): Do you want to try it?

Respondent (Karim): Sure.

Interviewer (Sherwin): See I think it says, add a new link.

Respondent (Karim): Add a new task. Or oh, got a new link. Display title and display URL link. Let's say I wanted to try ChatGPT because that's what I always use. And I'm going to say, add the link. So 490 project.. 490 project. Huh. That's, I think kind of unnecessary. It's redundant because Google already has that. Like you already do that, the very top. For to-do list. Remove. Oh, you can remove it, undo it.

Interviewer (Sherwin): Yeah. So did you know that?

Respondent (Karim): I did not know that. Honestly I'd be scared to do that because then I'm like oh I'm removing something. I don't even know if it's important or not.

Interviewer (Sherwin): How do you think they should have improved it? Like it should there be like an announcement or like if there's an update, they should kind of like, let you know, kind of when you log into the pipeline? (extra)

Respondent (Karim): I think it should be a little more playful like because um, If let's say I'm on my phone. I have a like it's easy to find all like a like a widget on your phone. If you want to add a widget or remove it, there's a list of widgets and you know where to add new ones or where to remove. So I think it should be like a bank of all the things so if you're going to remove it it should be an option where all right, I want to remove it. I know it's going to be here if I want to come back and that also goes back to a widget's use is very direct; as soon as you see, you know what to use it for. Half of this, I do not know like what's it for or like Newsroom is kind of obvious but usually just like glance over quickly. I don't really read it too much.

Interviewer (Sherwin): Do you use the hamburger button at all? Yes. Go go on top. That hamburger. Do you use it at all?

Respondent (Karim): Uh no, well, why would I use it? There's nothing; there's home, discover which I probably won't discover anything in my account. And–

Interviewer (Sherwin): It's the same thing, right?

Respondent (Karim): My account is the Discover. What the heck? It's pointless. My account is the Discover. So it's just two, two account Pages and then details about My email.

Interviewer (Sherwin): do you think they should have incorporated this in like one whole page would have been easier. Do you prefer the separation? The layout as it is. So, in other words, is the content within the Highlander pipeline grouped in a way like, does it make sense to you? (7)
Respondent (Karim): No. I don't I can't I don't I can see the idea of having like let's say all the tools on one page on your account stuff on another But at the same time, I wouldn't think it'd be like this.

Interviewer (Sherwin): Okay, so how do you think the grouping of the content can be improved for you? (7a)

Respondent (Karim): Maybe having tools that will help my like college experience on one page. Tools about like, um, and that would be like, let's say the to-do list. I've never used the to-do list. I might be cool. It doesn't doesn't seem like all too interesting. But might be cool. Um and then all other information like newsroom or or maybe even the Google stuff put on another page because that's That's not really. Um, what's it called, too Relevant. it's just more of an eyesore to me at that point. And then account page, to be separate. I don't think discover an account page should lead to the same thing.

Interviewer (Sherwin): Okay.

Respondent (Karim): What the heck? It's pointless discover page is really pointless. I guess if I unbookmark it, then it might be a little more useful.

Interviewer (Sherwin): But you did not know about the bookmark feature.

Respondent (Karim): So again, pointless.

Interviewer (Sherwin): Okay. All right, so how satisfied are you overall with the layout page rate from one to ten? (8)

Respondent (Karim): I’ll give it five, it does what I need to do but nothing more.

Interviewer (Sherwin): Okay, now, I'm going to ask you about the Aesthetics, so go back to the home page again. All right. Um, do you have any visual impairments? (9)

Respondent (Karim): Oh, I wear glasses. Does that count?

Interviewer (Sherwin): Yes.

Respondent (Karim): Okay.

Interviewer (Sherwin): Um, Are you like, are you color blind?

Respondent (Karim): No.

Interviewer (Sherwin): Okay. So you don't have any issues viewing. The features on the site?

Respondent (Karim): Besides weak eyesight, like I'm I have What is it called? Short range, distance– I'm nearsighted. So I wear glasses. Um, Even on my laptop, I wear my glasses. But other than that Uh no. I don't have any visual impairments. Okay.

Interviewer (Sherwin): Do you find the website visually appealing? Why or why not? (10)

Respondent (Karim): No. I do not find it appealing, it's just a bunch of boxes. Um, there's nothing like It, I guess maybe each box has a shadow and there's a cool. Um, What is it called? Um, header. But then it's, it's Now, looking at the, the account page, now I realize that it's kind of useless And the boxes are just, there's too many. And it could be overwhelming. Not to me. I'm a seasoned veteran.

Interviewer (Sherwin): So, what do you think can be improved about the appearance of the website? (10a)

Respondent (Karim): Um, fewer options. Like, like way too many options all at once. it could be a little daunting. So yeah, like what you need to be on its own page rather than its own box. Like I understand the idea of organization groups and things up. I do appreciate that a lot better than the way it used to be. At the same time. Having it all in boxes side by side, shouldn't really be a good idea in my book. But what do I know? I’m CS.

Interviewer (Sherwin): Are you satisfied with the size of the fonts on the page? If not, why? (11)

Respondent (Karim): Um, I guess the size of the fonts are, okay. Uh for maybe for like a featured events, it's fine. Like if I mean yeah it's heading it tells me what I need. If I'm interested then I'll look a little closer and see the information underneath.

Interviewer (Sherwin): Do you like that there's like a bold text. Like it's red. So it catches your eye? (extra)

Respondent (Karim): Um yeah I also like the the headings are bolded too. Again, like I can quickly glance through the boxes to try and quickly read and see what it do I need. Um, and it's a little more organized now. So I know that everything for scheduling is probably in Banner financial aid is by itself. Bursor is right next to financial aid, which is a good. Um, So the money stuff related are next to each other. Featured events and newsroom might be should be a little closer together because then it's like they're related.

Interviewer (Sherwin): Okay. So you're saying the organization could be a little better.

Respondent (Karim): it could be. Um, like like I said, like um, Like each related topic should be its own page, so maybe Financial aid and bursar being on one page. I know that that's, that's also something I find out that are annoying. I have to go to the Bursar to see how much I owe and then financial aid to see how much I'm being paid. And then sometimes, like, after an update it load, and I'll see both at the same, like, it will cancel each other out, showing you my total. Um, it would be nice of both things were on the same page.

Interviewer (Sherwin): Okay, so I guess you answered the question about are there any aspects that could be improved. So you think it should be more categorized and there could be a little bit of combinations.

Respondent (Karim): Yeah. Um, like like uh, let's say a little more, what's it called a larger page or a more complex page where there are sections they're like you have the home page. You can also make a, a banner registration page, a feature page, a, uh, a parking page or whatnot; quick tools. So so maybe you could parking and to-do lists and favorites all together because these are all tools for for a student. Um, and maybe even explain what the Google thing is, because that quite frankly, like, I feel some of this is pointless, like favorites. It like no one's gonna put favorites here. When they could bookmark it on their Google account tab. And the same thing with the Google, uh, Mail, Gmail, calendar, like I can open up a new page and quickly click Gmail, which is probably–

Interviewer (Sherwin): when you bookmark, right?

Respondent (Karim): Yeah.

Interviewer (Sherwin): Like you wonder there's a bookmark future you can use for each link. Okay. Do you feel like the site matches the njt's overall branding? Why? Or why not? (12)

Respondent (Karim): Um, Was just trying to Brand us or what it really is?

Interviewer (Sherwin): Like, does it match NJIT’s Vibe?

Respondent (Karim): Yeah, or disorganized and annoying. Um, like I do feel like sometimes we could be a little too critical with NJIT like we expect more from them always. But at the same time, I feel like a lot of these students can make a better website. I feel like some of these like Especially like some of the better students they've definitely could make a much nicer or a much more organized website. Um, like each one having its own page. I feel like is a very basic concept that would be pretty useful to implement. But then again, that also goes back to, how do you make it also easy and quick. Because if you're having more things on other pages with the same Concepts, then you're just adding another step. Now, after log in now I have to click on the banner section instead of it being its own box, then I have to go to registration then I have to maybe in a way where most of your the quick information especially for a freshman who has no idea what this website. Like he's an alien to the school. Um, Uh, what's gonna call it? Like some way where you could get all the basic information you need? Pin on the front page, maybe, or maybe a way that all your information, like, your classes are already there. Because that's something you also need to look at. Registration, is also quick to access. Um, So yeah, maybe Just any way to make the process quickly while very intuitive to understand.

Interviewer (Sherwin): Okay. Now, I'm going to ask you some questions about functionality. Okay. Are there any features or functionalities you wish NJIT pipeline offered but does not have at the moment? (13)

Respondent (Karim): Um, I guess maybe an improvement on the to-do list like something to help stay organized or stay on top of my work. Um, it would be a cool feature. To have it, be able to be Like help you to stay organized more often. I mean there are a bunch of apps that do this. So it might be adding too much to the pipeline. Um, Or maybe some way to pin and keep your information. A quickly. So in your home page, You can see all the things that you quickly access or you need to access. Um, So just to save time or just to make it easier. Efficiency is key, I guess.

Interviewer (Sherwin): So, do you think there should be more flexibility, because Since these are already categorized, right? If you unbookmark it, everything's going to be gone. So do you think each of these should have like a separate bookmark so that when you bookmark is for individual in a box.

Respondent (Karim): um, if if you wanted to do that, I guess that would be good for the home page where you could bookmark your information. And then like, if you want to ask anyway, you could go to a separate for financial aid. You can really want to explore a little more but for quickness, you could probably have your first page with all the things you bookmark and it can start off empty. So you're forced to bookmark a few things. Um, and uh, what's it called? And and then like, just some basic if I wanted to go on to uh Like banner student page, at least have like some of my basic information right off the bat. Like something very easy to access. I already have to log in, I'm already logged in. So I'm already a frequent user. Um, might as well have my information posted very quickly. So instead of having to click which year or whatnot, it automatically sets up to the most current year, Okay, most recent year, instead of having the filter through.

Interviewer (Sherwin): How effective does the Highlander pipeline integrate with other NJIT systems or external tools? (14)

Respondent (Karim): Um, does it integrate with anything?

Interviewer (Sherwin): Yes. Look, there's a, there's like Gmail–

Respondent (Karim): There's like all these Google features I've never integrated with. I've never used Google. Fourth. Okay. Um, so I wouldn't know. Um, if you mean something like navigate in handshake, I guess it's a good link to something else. But integrate I feel like integrates too much of a, too much of a strong word for this. It's, it's just It's just a link, it has all the links together and if I want to go to degree Works instead of Googling degree works and then trying to find my school. Okay, I just go here and I click on Degree words, so it's just a landing page to me.

Interviewer (Sherwin): All right. Um, Um so in your opinion, if you had the chance to redesign it, What would an ideal njp pipeline look like what features or functionalities? Would it include to make the process more user-friendly and efficient for students like yourself? (15) I know this is like a little a lot so but you can just generally summarize it for me. Just what you would

Respondent (Karim): So right off the bat, um, Maybe build a home page could be. Um, I want to know what the homepage would be. I think maybe a list of all the links you want, maybe the most current events going on. Access to, to Uh, maybe what featured events are going on and whatnot, or maybe your, uh, your club's events if you really care for a specific Club, if you're in a club too. Um, Then. Make it easier to filter through pages to try and find what you want. So under home page, you could have random student service. You click on that. Then right off the bat, you see everything you need. So instead of being seven links, it's organized on its own category, but it's under one thing. And right off the bat you already see. The most recent class you went for, you already see um, what the locations they may be. Or at least if it's not displayed right away. You could at least click and see the most important information, okay? Um Yeah, each thing being its own page and like each page doesn't need 17 Links, 17 clicks and navigation would be get to it.

Interviewer (Sherwin): So, overall, from what I've gathered from an interview is The website should be more minimal, right when you open it. It shouldn't be so cluttered, it's too cluttered. This is me summarizing what you're saying. Each link should have its own category, so when you go on it, there's more like to explore from there. And if there's a bookmark feature, there should be more flexibility for each of the links even though they categorize everything in like one spot.

Respondent (Karim): Yeah, I agree. That's a pretty good summary. I mean like you've had to look at this website. I wouldn't say this website belongs to a tech school in 2024.

Interviewer (Sherwin): So would you change any like any of its looks or anything?

Respondent (Karim): Um, I mean, since red and white is really like the school colors, I guess not, but it really isn't the most appealing. Look it's mostly white.

Interviewer (Sherwin): Okay. Um, all right. So now I'm going to ask you some closing questions. Okay. So how has the Highlander pipeline impacted your academic life at NJIT? (16)

Respondent (Karim): Added more stress, I guess.

Interviewer (Sherwin): Uh, some positive maybe?

Respondent (Karim): No.

Interviewer (Sherwin): You got your transcript, you were able to register.

Respondent (Karim): I was able to register but that was like like it is known. If you wanted to register for a class, you have to prepare and get like a whole hour ready and have your schedules already prepped. Um, Trying to add your classes or like, get your classes ready to be registered, could be a little Annoying. So it's like you need an entire at least if you have a plan of what classes you want, you need like an hour to just get ready, just to open up the link and click refresh 100 times. Just Be able to register for classes. Every time you like going on to Highlander Hub. It's either something annoying. Or. Something I need to check quick information. I need to check in for both times is like a tedious, like preparation, right behind it. I, I guess positives at least, if I'm going on to pipeline I know. I'm gonna get my outcome. Regardless of how long it takes, Considering that like most of my information is very basic and what I need is very straightforward and it's something that every student requires regardless of what major or what, how long they've been here major minor regardless of what it is. It is very straightforward information. So I feel like that should be very easy to get. While everything more complicated and needs a little more in depth, search could be a little more in-depth. Uh effort.

Interviewer (Sherwin): I have last two questions. Has the Highlander pipeline made certain tests easier or more convenient overall? (17)

Respondent (Karim): Like recently?

Interviewer (Sherwin): Yeah. Recently or just overall.

Respondent (Karim): Like I said, I noticed that now everything's a little organized, a little better. So it's a little easier to find stuff. But Um, so I wouldn't say it's easier to get to my links. Still takes a couple clicks. It all takes like a couple minutes to find what I need to. And if I make a mistake, it's really annoying.

Interviewer (Sherwin): Do you think it's much better than the old Highlander pipeline design we had before? (extra)

Respondent (Karim): It's an improvement.

Interviewer (Sherwin): It's an improvement? It's a much better Improvement?

Respondent (Karim): A little bit of improvement.

Interviewer (Sherwin): a little bit–so you don't see like you don't think like it's like anything major?

Respondent (Karim): Well, it looks nicer. So when you open it, its a little less depressing, But, It's still a weird-looking site,

Interviewer (Sherwin): All right. Is there any question? I should have asked, but didn't, and is there anything else you would like to add before we end the meeting? (18)

Respondent (Karim): Um, no. I mean I guess this was something I said uh, I got a chance to say but maybe I could question would have been like what are the things I use Highlander Hub for what are my like I think you may have mentioned. What are the top three things I use?

Interviewer (Sherwin): Yes.

Respondent (Karim): Um, All right, if that was a question then, I think you may have covered it all. It was pretty good. Um, Yeah, I think I think I got a good chance to give an in-depth answer. So I think that was fine.

Interviewer (Sherwin): So it's out there? It's all good? Yeah. Okay. Yeah I'd say that's it's quite out there. Okay. Thank you for your time, Karim. Your feedback is very valuable to us.

Respondent (Karim): Thank you for having me, it was a pleasure to look forward to the next update, Sherwin.