Interview Questions

Introductory Questions:

• Could you briefly introduce yourself? (Name, year, major, gender, age, ethnicity)

• How often do you use the Highlander Pipeline?

• How would you describe your typical use of technology in your academic life?

• What do you LIKE about the Pipeline?

• What do you DISLIKE about the Pipeline?

Navigation/Usability (Let them open their pipeline)

1. What devices do you use to access the Highlander Pipeline? (Ask about usability on different devices)

2. What is your initial emotion upon seeing this screen? (show pipeline) Why do you think you feel that way?

3. Rate your experience navigating the NJIT Pipeline. (include rating from 1-10)

4. What are some tasks you go to the pipeline to accomplish? Of those tasks, which do you do most frequently? (list at least 3)
   1. The website is organized in white boxes, so when you open the site, how do you find [most frequent task](degree works, highlander hub, etc.)?
   2. How do you feel about the process of finding that task?
   3. How do you feel about how long it takes you to find what you are looking for?

5. Can you discuss any challenges or frustrations you've encountered using the NJIT Pipeline? How did you overcome these obstacles?

Organization

1. Are you aware of the organization and bookmark feature for moving around the white boxes? If yes, do you use it? Why or why not?

2. Is the content within the Highlander Pipeline grouped in a way that makes sense to you?
   1. How could the grouping of content be improved?

3. How satisfied are you overall with the layout of the page? (rate 1 - 10)

Aesthetics

1. Do you have any visual impairments? If colorblind, do you have any issues viewing any features on the site?

2. Do you find the website visually appealing? Why or why not?
   1. What do you think can be improved about the appearance of the website?

3. Are you satisfied with the size of the fonts on the page? If not, why? (too big / too small)
   1. Are there any aspects that could be improved?

4. Do you feel like the site matches NJIT’s overall branding? Why or why not?

Functionality

1. Are there any features or functionalities you wish the NJIT Pipeline offered but does not have at the moment?

2. How effectively does the Highlander Pipeline integrate with other NJIT systems or external tools (e.g. Gmail, Navigate, Degreeworks, etc.)?

3. In your opinion, if you had the chance to redesign it, what would an ideal NJIT Pipeline look like? What features or functionalities would it include to make the process more user-friendly and efficient for students like yourself?

Closing Questions

1. How has the Highlander Pipeline impacted your academic life at NJIT?

2. Has the Highlander Pipeline made certain tasks easier or more convenient?

3. Is there any question I should have asked but didn’t? / Is there anything else you would like to add?

Thank you for your time. Your feedback is very valuable to us.